CASE STUDY. THE EFICACIA CORPORATE GROUP: AN ORGANIZATION THAT GROWS AND FOSTERS GROWTH IN TIMES OF CHANGE (Article published in Spanish)

Authors

  • Francisco Orlando Velásquez Vásquez Magíster en Administración, Instituto Tecnológico de Monterrey Profesor tiempo completo Universidad Icesi
  • Ana Virginia Quintero Quintero Especialista en Administración, Universidad Icesi Magíster en Administración énfasis Gestión Estratégica, Universidad Icesi
  • Francy Julieth Sánchez Sánchez Especialista en Administración, Universidad Icesi
  • Sirley Burgos Campiño Especialista en Administración, Universidad Icesi

DOI:

https://doi.org/10.1016/S0123-5923(10)70119-4

Keywords:

Outsourcing of services, intellectual capital, strategic planning, approach to growth, coaching, structural changes, transformation, adaptation, innovation

Abstract

The continuous changes in the environment influence companies, generating needs for redefining and devising new strategies such as, for example, strategies for information and knowledge management. To sustain this fact, the analysis in this case study focuses on the temporary services industry and acknowledges the adaptability of these kinds of companies considering their quality of being strategic partners to their clients. This study allows concluding that human talent and, particularly, intellectual capital are outstanding determining factors in accomplishing objectives that differ a company in terms of quality, effectiveness, service, and positioning. Organizations should focus on both knowledge management and on the imperative of managing information as a truly valuable asset of a company.

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References

Balanced Scorecard Institute (2007). Building and Implementing a balanced scorecard: Nine steps to success. Recuperado en octubre 2007 de: www.balancedscorecard.org

Drucker, P. (2001). The next society. The Economist. 52. Recuperado en febrero 10 de 2009 de: www.economist.com/surveys/displayStory.cfm?story_ id=770819

Mintzberg, H. (2002). Diseño Organizacional. Recuperado en noviembrea de 2007. www.gestiopolis.com/recursos/documentos/fulldocs/ger/DisenoganizacionaMintzberg.pdf

Mintzberg, H. y Van Der Heyden, L. (1999). Organigrahs: Drawing How Companies Really Work. Harvard Business Review. 34. (87-94).

Published

2010-06-30

Issue

Section

Research articles

How to Cite

CASE STUDY. THE EFICACIA CORPORATE GROUP: AN ORGANIZATION THAT GROWS AND FOSTERS GROWTH IN TIMES OF CHANGE (Article published in Spanish). (2010). Estudios Gerenciales, 26(115), 181-200. https://doi.org/10.1016/S0123-5923(10)70119-4