A influência do work engagement e da confiança, na transferência de conhecimento tácito: uma proposta de modelo
DOI:
https://doi.org/10.18046/j.estger.2021.161.4545Palavras-chave:
conhecimento tácito, engagement, confiança, mediaçãoResumo
Este estudo teve como objetivo explorar a influência do work engagement e da confiança, na transferência de conhecimento tácito. É proposto um modelo que sugere uma relação entre estas variáveis. Para isto, realizou-se um estudo de metodologia mista, numa empresa de transportes públicos na Ilha da Madeira, Portugal. Aplicou-se um questionário numa amostra de 202 trabalhadores e realizaram-se sete entrevistas semiestruturadas. Os resultados confirmam o papel facilitador do work engagement na transferência de conhecimento tácito, e que a confiança tem um papel mediador relevante nesta relação. As organizações que queiram aumentar a partilha de conhecimento tácito, devem promover um ambiente de confiança e cuidar do engagement dos seus trabalhadores.
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