The influence of work engagement and trust in the tacit knowledge transfer: Proposal of a model
DOI:
https://doi.org/10.18046/j.estger.2021.161.4545Keywords:
tacit knowledge, engagement, trust, mediationAbstract
This study aimed to explore the influence of work engagement and trust in tacit knowledge transfer. A model that suggests a relationship between these variables is proposed. A study of mixed methodology was carried out in a public transport company in Madeira Island, Portugal. A questionnaire to a sample of 202 workers was applied and 7 semi-structured interviews were conducted. The results confirm the facilitating role of work engagement in tacit knowledge transfer and that trust has a relevant mediating role in this relationship. Organizations that want to increase the sharing of tacit knowledge must promote an environment of trust and take care of the engagement of their workers.
Downloads
References
Abbad, G., & Torres, C. (2002). Regressão múltipla stepwise e hierárquica em psicologia organizacional: aplicações, problemas e soluções. Estudos de Psicologia, 7(número especial), 19-29. https://doi.org/10.1590/S1413-294X2002000300004
Adams, B., Bruyn, L., & Chung-Yan, G. (2004). Creating a Measure of Trust in Small Military Teams. Report to Department of National Defence. DRDC Report No. CR-2004-077.
Adams, B., Waldherr, S., & Sartori, J. (2008). Trust in Teams Scale. Trust in Leaders Scale. Manual for Administration and Analyses. Report to Department of National Defence. DRDC Report No. CR-2008-090.
Ambrosini, V., & Bowman, C. (2001). Tacit Knowledge: Some Su-ggestions for Operationalization. Journal of Management Studies, 38(6), 811-829. https://doi.org/10.1111/1467-6486.00260
Bakker, A., Schaufeli, W., Leiter, M., & Taris, T. (2008). Work engagement: An emerging concept in occupational health psychology. Work & Stress, 22(3), 187-200. https://doi.org/10.1080/02678370802393649
Baporikar, N. (2020). Learning link in organization tacit knowledge creation and dissemination. International Journal of Socio-technology and Knowledge Development, 12(4), 70-88. https://doi.org/10.4018/IJSKD.2020100105
Bartol, K., & Srivastava, A. (2002). Encouraging knowledge sharing: the role of organizational reward systems. Journal of Leadership and Organization Studies, 9(1), 64-76. https://doi.org/10.1177/107179190200900105
Brooks, J., & King, N. (2012). Qualitative psychology in the real world: Theutility of template analysis. Paper presented at British Psychological Society AnnualConference, London, UK. Recuperado em 5 de fevereiro de 2020, de: https://n9.cl/hx9ja
Cao, W., Xu, L., Liang, L., & Chaudhry, S. (2012). The impact of team task and job engagement on the transfer of tacit knowledge in e-business virtual teams. Information Technology and Management, 13, 333-340.https://doi.org/10.1007/s10799-012-0129-6
Chen, Z., Zhang, X., & Vogel, D. (2011). Exploring the underlying process between conflict and knowledge sharing: a work-engagement perspective. Journal of Applied Social Psychology, 41(5), 1005-1033. https://doi.org/10.1111/j.1559-1816.2011.00745.x
Costa, A. (2000). A matter of trust: effects on the performance and effectiviness of teams in organizations. Lisboa: Ridderprint.
Costa, A., & Anderson, N. (2011). Measuring trust in teams: Deve-lopment and validation of a multifaceted measure of formative and reflective indicators of team trust. European Journal of Work and Organizational Psychology, 20(1), 119-154. https://doi.org/10.1080/13594320903272083
Costa, A., Roe, R., & Taillieu, T. (2001). Trust within teams: the relation with performance effectiviness. European Jounal of Work and Organizational Psychology, 10(3), 225-244. https://doi.org/10.1080/13594320143000654
Cyr, S., & Choo, C. (2010). The individual and social dynamics of knowledge sharing – An exploratory study. Journal of Documentation, 67(1), 2-37. https://doi.org/10.1108/00220411011087832
Davenport, T., & Prusak, L. (2003). Conhecimento Empresarial – Como as organizações gerenciam o seu capital intelectual. Métodos e aplicações práticas (10ª edição). Rio de Janeiro: Elsevier.
Ding, C., Xue, J. e Yuan, J. (2015). Research on tacit knowledge-sharing willingness in trust perspective – empirical analysis on communication enterprises. In International Conference of Electri-cal, Automation and Mechanical Engineering (EAME), 553-556. https://doi.org/10.2991/eame-15.2015.154
Fahey, L., & Prusak, L. (1998). The eleven deadliest sins of knowledge management. California Management Review, 40(3), 265-276. https://doi.org/10.2307/41165954
Field, A. (2009). Discovering Statistics Using SPSS (3ª ed.). London: SAGE.
Foos, T., Schum, G., & Rothenberg, S. (2006). Tacit knowledge transfer and the knowledge disconnect. Journal of Knowledge Management, 10(1), 6-18.https://doi.org/10.1108/13673270610650067
Ford, D. (2004). Trust and knowledge management: the seeds of success.In Holsapple, C. (Eds.),Handbook on Knowledge Mana-gement, International Handbooks on Information Systems(Vol. 1, pp. 553-576). Berlin: Springer. https://doi.org/10.1007/978-3-540-24746-3_29
Gabarro, J., & Athos, A. (1976). Interpersonal relations and commu-nications. Englewood Cliffs: Prentice Hall.
Hair, J., Black, W., Babin, B., Anderson, R., & Tatham, R. (2009). Análise Multivariada de Dados. São Paulo: Artmed Editora S.A.
Hansen, M., Nohria, N., & Tierney, T. (1999). What’s your strategy for managing knowledge? Harvard Business Review, 106-116.
Hayes, A. (2012). Process: A versatile computational tool for observed variable mediation, moderation, and conditional process modeling. Recuperado em 5 de fevereiro de 2020, de: https://n9.cl/bsvdq
Hayes, A. (2018). Introduction to mediation, moderation, and conditional process analysis: a regression-based approach (2ª ed.). New York: Guilford Press.
Hendriks, P. (1999). Why share knowledge? The influence of ICT on the motivation for knowledge sharing. Knowledge and Process Management, 6(2), 91-100. https://doi.org/10.1002/(SICI)1099-1441(199906)6:2<91::AID-KPM54>3.0.CO;2-M
Hill, M., & Hill, A. (2002). Investigação por Questionário. Lisboa: Edições Sílabo.
Huang, Q., Davison, R., & Gu, J. (2011). The impact of trust, guanxi orientation and face on the intention of Chinese employees and managers to engage in peer-to-peer tacit and explicit knowledge sharing. Info Systems Journal 21, 557-577. https://doi.org/10.1111/j.1365-2575.2010.00361.x
Jannuzzi, C., Falsarella, O., & Sugahara, C. (2016). Gestão do conhecimento: um estudo de modelos e sua relação com a inovação nas organizações. Perspectivas em Ciência da Informação, 21(1), 97-118. https://doi.org/10.1590/1981-5344/2462
Javadi, M., & Ahmadi, A. (2013). Investigating the Roles of Organizational Culture, Leadership Style, and Employee Engagement in Knowledge Transfer. International Journal of Academic Research in Business and Social Sciences, 3(9), 717-734. https://doi.org/10.6007/IJARBSS/v3-i9/261
Joia, L. (2007). Knowledge Management Strategies: Creating and Testing a Measurement Scale. International Journal of Learning and Intellectual Capital, 4(3), 203- 221. https://doi.org/10.1504/IJLIC.2007.015607
Juan, S., Ting, I., Kweh, Q., & Yao, L. (2018). How Does Knowledge Sharing Affect Employee Engagement? Institutions and Economies, 10(4), 49-67.
Kim, W., & Park, J. (2017). Examining Structural Relationships between Work Engagement, Organizational Procedural Justice, Knowledge Sharing, and Innovative Work Behavior for Sustainable Organizations. Sustainability, 9(205), 1-16. https://doi.org/10.3390/su9020205
Killingsworth, B., Xue, Y., & Liu, Y. (2016). Factors influencing knowledge sharing among global virtual teams. Team Performance Management, 22(5/6), 284-300. https://doi.org/10.1108/TPM-10-2015-0042
Kipkosgei, F., Kang, S., & Choi, S. (2020). A team-level study of the relationship between knowledge sharing and trust in Kenya: moderating role of collaborative technology. Sustainability, 12, 1-13. https://doi.org/10.3390/su12041615
Lemos, B., & Joia, L. (2012). Relevant factors for tacit knowledge transfer within organizations: an exploratory study. Gestão & Produção, 19(2), 233-246. https://doi.org/10.1590/S0104-530X2012000200001
Li, X. (2013). The Impact of Job Engagement on Tacit Knowledge Transfer. International Business and Management, 6(2), 115-120. https://doi.org/10.3968/j.ibm.1923842820130602.1130
Lin, C. (2007). To share or not to share: modeling tacit knowledge sharing, its mediators and antecedents. Journal of Business Ethics, 70, 411-428. https://doi.org/10.1007/s10551-006-9119-0
Lucas, L. (2005). The impact os trust and reputation on the transfer of best practices. Journal of Knowledge Management, 9(4), 87-101. https://doi.org/10.1108/13673270510610350
Lundvall, B., & Johnson B. (1994). The Learning Economy. Journal of Industry Studies, 1(2), 23-42. https://doi.org/10.1080/13662719400000002
King, N. (2020). Template Analysis. Recuperado em 10 de abril de 2020, de: https://n9.cl/5bl2x
Ma, Z., Huang, Y., Wu, J., Dong, W., & Qi, L. (2014). What matters for knowledge sharing in collectivistic cultures? Empirical evidence from China. Journal of Knowledge Management, 18(5), 1004-1019. https://doi.org/10.1108/JKM-06-2014-0252
Marquardt, M. (1996). Building the Learning Organization: a systems approach to quantum improvement and global sucess. New York: McGraw-Hill.
Martins, J. (2013). Validação da versão portuguesa do questionário Utrecht Work Engagement para medir o engagement no trabalho nos profissionais dos cuidados de saúde primários. (Tese de Doutoramento em Gestão de Serviços de Saúde). Instituto Universitário de Lisboa, Portugal.
Mayer, R., Davis, J., & Schoorman, F. (1995). An Integrative Model of Organizational Trust. Academy of Management Review, 20(3), 709-734. https://doi.org/10.5465/amr.1995.9508080335
Mohajan, H. (2016). Sharing of tacit knowledge in organizations: a review. Americam Journal of Computer Science and Engineering, 3(2), 6-19.
Nidumolu, S., Subramani, M., & Aldrich, A. (2001). Situated Learning and the Situated Knowledge Web: Exploring the Ground Beneath Knowledge Management. Journal of Management Information Systems, 18(1), 115-150. https://doi.org/10.1080/07421222.2001.11045675
Nonaka, I., & Takeuchi, H. (1995). The Knowledge – Creating Company: How Japanese Companies Create the Dynamics of Innovation. New York: Oxford University Press.
Pangil, F., & Nasurddin, A. (2013). Knowledge and the importance of knowledge sharing in organizations. In Conference on Business Management Research, 349-361. Universiti Utara Malaysia, Sintok.
Prado, P., Korelo, J., & Silva, D. (2014). Análise de mediação, moderação e processos condicionais. Revista Brasileira de Marketing – ReMark, 13(4), 4-24.
Razak, N., Pangil, F., Zin, M., Yunus, N., & Asnawi, N. (2016). Theories of knowledge sharing behavior in business strategy. Procedia Economics and Finance, 31, 545-553. https://doi.org/10.1016/S2212-5671(16)30163-0
Rêgo, R., Filho, J., & Lima, D. (2013). Confiança organizacional e compartilhamento e uso do conhecimento tácito. RAE – Revista de Administração de Empresas, 53(5), 500-511. https://doi.org/10.1590/S0034-75902013000500007
Reychav, I., & Weisberg, J. (2009). Good for workers, good for companies: how knowledge sharing benefits individual employees. Knowledge and Process Management, 16(4), 186-197. https://doi.org/10.1002/kpm.335
Robinson, S., & Rousseau, D. (1994). Violating the psychological contract: not the exception but the norm. Journal of Organizational Behavior, 15(3), 245-259.https://doi.org/10.1002/job.4030150306
Rutten, W., Blass-Franken, J., & Martin, H. (2016). The impact of (low) trust on knowledge sharing. Journal of Knowledge Management, 20(2), 199-214. https://doi.org/10.1108/JKM-10-2015-0391
Saks, A. (2006). Antecedents and consequences of employee enga-gement. Journal of Managerial Psychology, 21(7), 600-619. https://doi.org/10.1108/02683940610690169
Scurtu, L., & Neamtu, D. (2013). The importance of tacit knowledge in training the employees to access the executive positions in the business organizations. In 20th International Economic Conference, Sibiu.
Schaufeli, W., & Bakker, A. (2004). Job demands, job resources, and their relationship with burnout and engagement: a multi-sample study. Journal of Organizational Behavior, 25, 293-315. https://doi.org/10.1002/job.248
Schaufeli, W., Salanova, M., González-Romá, V., & Bakker, A. (2002). The measurement of engagement and burnout: A two sample con-firmatory factor analytic approach. Journal of Happiness studies, 3(1), 71-92. https://doi.org/10.1023/A:1015630930326
Schaufeli, W., & Salanova, M. (2007). Work Engagement:an emerging psychological concept and its implications for organizations. In Gilliland, S., Steiner, D., & Skarlicki, D. (Eds.), Managing Social and Ethical Issues in Organizations (Vol. 5, pp. 135-177). Greenwich: Information Age Publishing.
Schaufeli, W. (2016). Heavy work investment, personality and orga-nizational climate. Journal of Managerial Psychology, 31(6), 1057-1073. https://doi.org/10.1108/JMP-07-2015-0259
Smedlund, A. (2008). The knowledge system of a firm: social capital for explicit, tacit and potential knowledge. Journal of Knowledge Management, 12(1), 63-77. https://doi.org/10.1108/13673270810852395
Smith, E. (2001). The role of tacit and explicit knowledge in the workplace. Journal of Knowledge Management, 5(4), 311-321. https://doi.org/10.1108/13673270110411733
Sobol, M., & Lei, D. (1994). Environment, manufacturing technology and embedded knowledge. The International Journal of Human Factors in Manufacturing, 4(2), 167–189. https://doi.org/10.1002/hfm.4530040205
Song, J., Kim, W., Chai, D., & Bae, S. (2014). The impact of na innovative school climate on teachers’ knowledge creation activities in Korean schools: The mediating role of teachers’ knowledge sharing and work engagement. KEDI Journal of Educational Policy, 11(2), 179-203.
Stenmark, D. (2000). Leveraging tacit organisational knowledge. Journal of Management Information Systems, 17(3), 9-24. https://doi.org/10.1080/07421222.2000.11045655
Sveiby, K. (1998). A Nova Riqueza das Organizações: Gerenciando e Avaliando Patrimónios de Conhecimento. Rio de Janeiro: Campus.
Szulanski, G. (1995). Unpacking Stickiness: An Empirical Investigation of the Barriers to Transfer Best Practice Inside the Firm. Academy of Management, 1, 437-441. https://doi.org/10.5465/ambpp.1995.17536715
Takeuchi, H., & Nonaka, I. (2008). Criação e dialética do conhecimento. In Takeuchi, H., & Nonaka, I. (Orgs.), Gestão do conhecimento (Vol. 12, Chap. 1, pp. 17-38). Porto Alegre: Bookman.
Tonet, H., & Paz, M. (2006). Um modelo para o compartilhamento de conhecimento no trabalho. Revista de Administração Contemporânea, 10(2), 75-94. https://doi.org/10.1590/S1415-65552006000200005
Vasin, S., Gamidullaeva, L., Wise, N., & Korolev, K. (2019). Knowledge exchange and the trust institution: a new look at the problem. Journal of the Knowledge Economy, 11, 1026–1042. https://doi.org/10.1007/s13132-019-00588-2
Wahab, S., & Zakaria, S. (2017). Knowlegde transfer strategies in sports organizations. International. Journal of Academic Research in Business and Social Sciences, 7(12), 799-812. http://dx.doi.org/10.6007/IJARBSS/v7-i14/3711
Yao, L., & Juan, S. (2017). Linking knowledge creation with employee engagement: a concetual model. In 4th International Conference on Education and Social Sciences, 1076-1085. Instanbul, Turkey.
Yoo, K., Zhang, Y., & Yun, E. (2019). Registered nurses (RNs)’ knowledge sharing and decision-making: the mediating role of organizational trust. International Nursing Review, 66(2), 234-241. https://doi.org/10.1111/inr.12488
Zhang, X., Long, C., Wang, Y., & Tang, G. (2015). The impact of employess’ relationships on tacit knowledge sharing. Chinese Management Studies, 9(4), 611-625. https://doi.org/10.1108/CMS-06-2015-0126
Published
Issue
Section
License
Articles are the sole responsibility of their authors, and will not compromise Icesi’s University principles or policies nor those of the Editorial Board of the journal Estudios Gerenciales. Authors authorize and accept the transfer of all rights to the journal, both for its print and electronic publication. After an article is published, it may be reproduced without previous permission of the author or the journal but the author(s), year, title, volume, number and range of pages of the publication must be mentioned. In addition, Estudios Gerenciales must be mentioned as the source (please, refrain from using Revista Estudios Gerenciales).
How to Cite
