Stakeholders within the framework of Corporate Social Responsibility: A systematic review

Ruth Zárate-Rueda; Juan Sebastian Bautista-Zárate; Yolima Ivonne Beltrán-Villamizar

doi:10.18046/j.estger.2021.160.3974

Autores/as

Ruth Zárate-Rueda Tenured professor, Department of Social Work, Universidad Industrial de Santander, Bucaramanga, Colombia. https://orcid.org/0000-0001-8060-8777
Juan Sebastian Bautista-Zárate Student, Master in Risk Management, Universidad Externado de Colombia, Bogotá, Colombia.
Yolima Ivonne Beltrán-Villamizar Tenured professor, Department of Education, Universidad Industrial de Santander, Bucaramanga, Colombia. https://orcid.org/0000-0001-9571-664X

DOI:

https://doi.org/10.18046/j.estger.2021.160.3974

Palabras clave:

grupos de interés, responsabilidad social empresarial, revisión sistemática

Resumen

La Responsabilidad Social Empresarial (RSE) representa el comportamiento ético y corporativo con sus grupos de interés para responder a sus necesidades y expectativas; sin embargo, existen cuestionamientos que plantean que involucrarlos en la gestión empresarial reduce la maximización de los beneficios y genera pérdidas. El objetivo de este artículo es analizar las tendencias teórico-conceptuales de las partes interesadas y la RSE entre 2012 y 2016 para contextualizar su origen, características y perspectivas. La metodología consiste en una revisión sistemática que parte del análisis bibliométrico para identificar patrones de literatura, estudios de impacto y evolución teórico-conceptual. Los resultados demuestran que las organizaciones deben equilibrar intereses entre utilidades y prácticas socialmente responsables, mediante procesos sostenibles desde lo social, económico y ambiental.

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