Job satisfaction as a moderating effect between organizational practices of human resources and the strategic lines of corporate social responsibility in México
DOI:
https://doi.org/10.18046/j.estger.2020.157.3790Keywords:
human resources practices, corporate social responsibility, MexicoAbstract
The aim of this paper was to know the moderating effect of job satisfaction in human resource practices and in strategic lines of corporate social responsibility, as business ethics, sustainable development, social development, and quality of life. For this, a quantitative methodology that implied the design of a questionnaire with 37 items was applied, collecting a sample of 458 data from people who work in companies in Northeast Mexico. The main findings show that the most relevant human resource practice is to meet the expectations of employees on time. Furthermore, it is observed that job satisfaction has a moderating effect on the proposed variables. It is concluded that these practices are key to the implementation of social responsibility strategies.
Downloads
References
Abad-Segura, E., Cortés-García, F. J. y Belmonte-Ureña, L. J. (2019). The sustainable approach to corporate social responsibility: A global analysis and future trends. Sustainability, 11(19), 5382. https://doi.org/10.3390/su11195382
Aguinis, H. y Glavas, A. (2012). What we know and don’t know about corporate social responsibility: A review and research agenda. Journal of Management, 38(4), 932-968. https://doi.org/10.1177/0149206311436079
Ahmad, S. (2015). Green human resource management: Policies and practices. Cogent Business and Management, 2(1), 1-13. https://doi.org/10.1080/23311975.2015.1030817
Alshehhi, A., Nobanee, H. y Khare, N. (2018). The impact of sustainability practices on corporate financial performance: Literature trends and future research potential. Sustainability , 10(2), 494, 1-25. https://doi.org/10.3390/su10020494
Alva, S. (2011). Empresa admirada: la receta. México D. F.: LID.
App, S., Merk, J. y Büttgen, M. (2012). Employer branding: Sustainable HRM as a competitive advantage in the market for high-quality employees. Management Revue, 23(3), 262-278. https://doi.org/10.1688/1861-9908_mrev_2012_03_App
Arminen, H., Puumalainen, K., Pätäri, S. y Fellnhofer, K. (2018). Corporate social performance: Inter-industry and international differences. Journal of Cleaner Production, 177, 426-437. https://doi.org/10.1016/j.jclepro.2017.12.250
Arnaud, S. y Wasieleski, D. (2014). Corporate humanistic responsibility: Social performance through managerial discretion of the HRM. Journal of Business Ethics, 120, 313-334. https://doi.org/10.1007/s10551-013-1652-z
Barboza, G., Pede, V. y Madero, S. (2019). Shared social responsibility. Dual role of consumers as stakeholders in firm strategy. Social Responsibility Journal, ahead-of-print. https://doi.org/10.1108/SRJ-07-2019-0244
Barrena-Martínez, J., López-Fernández, M. y Romero-Fernández, P. (2017). Socially responsible human resource policies and practices: Academic and professional validation. European Research on Management and Business Economics, 23(1), 55-61. https://doi.org/10.1016/j.iedeen.2016.05.001
Barrena-Martínez, J., López-Fernández, M. y Romero-Fernández, P. (2019). Towards a configuration of socially responsible human resource management policies and practices: Findings from an academic consensus, The International Journal of Human Resource Management, 30(17), 2544-2580. https://doi.org/10.1080/09585192.2017.1332669
Baumann-Pauly, D., Wickert, C., Spence, L. J. y Scherer, A. G. (2013). Organizing corporate social responsibility in small and large firms: Size matters. Journal of Business Ethics, 115(4), 693-705. https://doi.org/10.1007/s10551-013-1827-7
Becerra, I. (2006). Correlación y efecto entra prácticas organizacionales y actitudes del trabajador mexicano en la industria de telecomunicaciones (tesis de posgrado). (MATI), Tecnológico de Monterrey, México.
Becker, K. y Smidt, M. (2016). A risk perspective on human resource management: A review and directions for future research. Human Resource Management Review, 26, 149-165. https://doi.org/10.1016/j.hrmr.2015.12.001
Bohlander, G., Snell, S. y Morris, S. (2018). Administración de recursos humanos (17.ª ed.) México. D. F.: Cengage Learning.
Bolton, S., Kim, R. y O’Gorman, K. (2011). Corporate responsibility as a dynamic internal organizational process: A case study. Journal of Business Ethics, 101, 61-74. https://doi.org/10.1007/s10551-010-0709-5
Bondy, K., Moon, J. y Matten, D. (2012). An institution of corporate social responsibility (CSR) in multi-national corporations (MNCs): Form and implications. Journal of Business Ethics, 111(2), 281-299.https://doi.org/10.1007/s10551-012-1208-7
Buciuniene, I. y Kazlauskaite, R. (2012). The linkage between HRM, CSR and performance outcomes. Baltic Journal of Management, 7(1), 5-24. https://doi.org/10.1108/17465261211195856
Calderón, G., Naranjo, J. C. y Álvarez. C. M. (2010). Gestión humana en la empresa colombiana: sus características, retos y aportes. Una aproximación a un sistema integral. Cuadernos de Administración, 23(4), 13-36.
Calderón, G., Álvarez, C. M. y Naranjo, J. C. (2011). Papel de gestión humana en el cumplimiento de la responsabilidad social empresarial. Estudios Gerenciales, 27(118), 163-188. https://doi.org/10.1016/S0123-5923(11)70151-6
Cajiga, J. F. (s. f.). El concepto de responsabilidad social empresarial. Centro Mexicano para la Filantropía (CEMEFI). Recuperado el 29 de marzo de 2020, de: https://www.cemefi.org/esr/images/stories/pdf/esr/concepto_esr.pdf
CCE (2010). Código de Mejores Prácticas Corporativas, México. Recuperado el 29 de marzo de 2020, de: http://cce.org.mx/sites/default/files/CodigoMejoresPracticas.pdf
Celma, D., Martínez‐Garcia, E. y Coenders, G. (2014). Corporate social responsibility in human resource management: An analysis of common practices and their determinants in Spain. Corporate Social Responsibility and Environmental Management, 21(2), 82-99. https://doi.org/10.1002/csr.1301
Collier, J. y Esteban, R. (2007). Corporate social responsibility and employee commitment. Business Ethics A European Review, 16(1), 19- 33. https://doi.org/10.1111/j.1467-8608.2006.00466.x
Dale, K. (2012). The employee as ‘Dish of the Day’: The ethics of the consuming/consumed self in human resource management. Journal of Business Ethics, 111, 13-24. http://dx.doi.org/10.1007/s10551-012-1437-9
Davis, D. y MacDonald, J. B. (2010). Improving the promotion of CSR initiatives: A framework for understanding stakeholder communications from a dynamic learning perspective. Academy of Marketing Studies Journal, 14(2), 77-93.
Ehnert, I. y Harry, W. (2012). Recent developments and future prospects on sustainable human resource management: Introduction to the special issue. Management Revue, 23(3), 221-238. http://dx.doi.org/10.2307/41783719
Elizondo, N. y Madero, S. (2018). La globalización ante los retos de sustentabilidad, económico-financieros y organizacionales. En J., Gómez-Romero, J. Sánchez-Cano y F. Villarreal Solís (Eds.), La globalización ante los retos de la sustentabilidad, económico-financieros y organizacionales (pp. 233-253). Durango: Editorial UJED.
Elston, J. (2019). Corporate governance: What we know and what we don’n know. Journal of Industrial and Business Economics, 46, 147-156. https://doi.org/10.1007/s40812-019-00115-z
Ferreira, P. y Real de Oliveira, E. (2014). Does corporate social responsibility impact on employee engagement? Journal of Workplace Learning, 26(3/4), 232-248. https://doi.org/10.1108/JWL-09-2013-0070
Freeman, I. y Hasnaoui, A. (2011). The meaning of corporate social responsibility: The vision of four nations. Journal of Business Ethics, 100(3), 419-443. https://doi.org/10.1007/s10551-010-0688-6
Godos-Díez, J., Fernández-Gago, R. y Martínez-Campillo, A. (2011). How important are CEOs to CSR practices? An analysis of the mediating effect of the perceived role of ethics and social responsibility. Journal of Business Ethics, 98(4), 531-548. https://doi.org/10.1007/s10551-010-0609-8
Gond, J., Igalens, J., Swaen, V. y El Akremi, A. (2011). The human resources contribution to responsible leadership: An exploration of the CSR-HR interface. Journal of Business Ethics, 98, 115-132. https://doi.org/10.1007/978-94-007-3995-6_10
Greenwood, M. (2013). Ethical analyses of HRM: A review and research agenda. Journal of Business Ethics, 114(2), 355-366. https://doi.org/10.1007/s10551-012-1354-y
Griffin, R., Phillips, J. y Gully, S. (2017). Comportamiento organizacional: Administración de personas y organizaciones (12.ª ed.). México. D. F: Cengage Learning.
Guerci, M., Radaelli, G., Siletti, E., Cirella, S. y Shani, R. (2015), The impact of human resource management practices and the corporate sustainability on organizational ethical climates: An employee prospective. Journal of Business Ethics, 126, 325-342. https://doi.org/10.1007/s10551-013-1946-1
Gyves, S. y O'Higgins, E. (2008). Corporate social responsibility: An avenue for sustainable benefit for society and the firm? Society and Business Review, 3(3), 207-223. https://doi.org/10.1108/17465680810907297
Haberberg, A., Gander, J., Rieple, A., Helm, C. y Martin-Castilla, J. (2010). Institutionalizing idealism: The adoption of CSR practices. Journal of Global Responsibility, 1(2), 366-381. https://doi.org/10.1108/20412561011079443
Henriques, I. y Sadorsky, P. (2006). The adoption of environmental management practices in a transition economy. Comparative Economic Studies, 48, 641-661. https://doi.org/10.1057/palgrave.ces.8100185
Hernández, R., Fernández, C. y Baptista, M. (2010). Metodología de la investigación (5.ª ed.). México. D. F: McGraw Hill.
Hiswais, A., Wulff, C., Vidman, A. y Macassa, G. (2020). Corporate social responsibility and external stakeholders’ health and wellbeing: A viewpoint. Journal of Public Health Research, 9(1), 1742, 27-30. https://doi.org/10.4081/jphr.2020.1742
Inyang, B., Awa, H. y Enuoh, R. (2011). CSR-HRM Nexus: Defining the role engagement of the human resources professionals. International Journal of Business and Social Science, 2(5), 118-126.
Jamali, D. R., El Dirani, A. M. y Harwood, I. A. (2015). Exploring human resource management roles in corporate social responsibility: The CSR-HRM co-creation model. Business Ethics: A European Review, 24(2), 125-143. https://doi.org/10.1111/beer.12085
Kim, H., Woo, E., Uysal, M. y Kwon, N. (2018). The effects of corporate social responsibility (CSR) on employee well-being in the hospitality industry. International Journal of Contemporary Hospitality Management, 30(3), 1584-1600. https://doi.org/10.1108/IJCHM-03-2016-0166
Lai-Chen, W. y Ahmad, J. (2010). Incorporating stakeholder approach in corporate social responsibility (CSR): A case study at multinational corporations (MNCs) in Penang. Social Responsibility Journal, 6(4), 593-610. https://doi.org/10.1108/17471111011083464
Lamberti, L. y Lettieri, E. (2009). CSR practices and corporate strategy: Evidence from a longitudinal case study. Journal of Business Ethics, 87(2), 153-168. https://doi.org/10.1007/s10551-008-9876-z
Leidner, S., Baden, D. y Ashleigh, M. (2019). Green (environmental) HRM: Aligning ideals with appropriate practices. Personnel Review, 48(5), 1169-1185. https://doi.org/10.1108/PR-12-2017-0382
Lis, B. (2012). The relevance of corporate social responsibility for a sustainable human resource management: An analysis of organizational attractiveness as a determinant in employees´ selection of a (Potential) employer. Management Revue, 23(3), 279-295.
López, S. A., Ojeda, H. J. y Ríos, M. M. (2017). La responsabilidad social empresarial desde la percepción del capital humano. Estudio de Caso. Revista de Contabilidad-Spanish Accounting Review, 20(1), 36-46.
Luna-Chávez, E. A., Anaya-Velasco, A. y Ramírez-Lira, E. (2019). Diagnóstico de las percepciones de los factores de riesgo psicosociales en el trabajo del personal de una industria manufacturera. Estudos de Psicologia (Campinas), 36, 1-10. http://dx.doi.org/10.1590/1982-0275201936e180148
Macassa, G., Francisco, J. y McGrath, C. (2017). Corporate social responsibility and population healt. Health Science Journal, 11(5), 1-6.
Madero, S. (2010). Factores relevantes del desarrollo profesional y de compensaciones en la carrera laboral del trabajador. Contaduría y Administración UNAM, 232,109-130.
Madero, S. (2009). Factores de atracción y retención del mercado laboral, para empleados potenciales. Economía, Gestión y Desarrollo, 7, 131-147.
Madero, S. y Navarro, M. (2010). Como se muestra la responsabilidad social en México a través de internet. Un análisis cualitativo. Esic Market, 135, 91-118.
Madueño, J. H., Jorge, M. L. y Martínez-Martínez, D. (2013). Relación entre responsabilidad social y performance en las pequeñas y medianas empresas: revisión bibliográfica. Cuadernos de Gestión, 13(2), 39-65. https://doi.org/10.5295/cdg.120360jh
Manroop, L., Singh, P. y Ezzedeen, S. (2014). Human resource systems and ethical climates: A resource-based perspective. Human Resource Management, 53(5), 795-816. https://doi.org/10.1002/hrm.21593
Martínez-García, E., Sorribes, J. y Celma, D. (2018). Sustainable development through CSR in human resource management practices: The effects of the economic crisis on job quality. Corporate Social Responsibility and Environmental Management, 25(4), 441- 456.https://doi.org/10.1002/csr.1471
McWilliams, A. y Siegel, D. (2000). Corporate responsibility and financial performance: Correlation or misspecification? Strategic Management Journal. 21(5), 603-609. https://doi.org/10.1002/(SICI)1097-0266(200005)21:5<603::AID-SMJ101>3.0.CO;2-3
Michelini, L. y Fiorentino, D. (2012). New business models for creating shared value. Social Responsibility Journal, 8(4), 561-577. https://doi.org/10.1108/17471111211272129
Mondy, R. W. (2010). Administración de recursos humanos (11.ª ed.). México. D. F.: Pearson Educación.
Nicolopoulou, K. (2011). Towards a theoretical framework for knowledge transfer in the field of CSR and sustainability. Equality, Diversity and Inclusion: An International Journal, 30(6), 524-538. https://doi.org/10.1108/02610151111157738
ONU (2020). Objetivos de Desarrollo Sostenible. Recuperado el 15 de julio de 2020, de: https://www.un.org/sustainabledevelopment/es/objetivos-de-desarrollo-sostenible/
Peláez-León, J., García, S. M. y Azuero, R. A (2014). La relación estratégica entre gestión humana y la responsabilidad social empresarial: avances de una explicación en un caso colombiano. Suma de Negocios, 5(11), 15-28.
Peloza, J. y Shang, J. (2011). How can corporate social responsibility activities create value for stakeholders? A systematic review. Academy of Marketing Science Journal, 39(1), 117-135. http://dx.doi.org/10.1007/s11747-010-0213-6
Pérez, S., Fernández-Salinero, S. y Topa, G. (2018). Sustainability in organizations: perceptions of corporate social responsibility and Spanish employee’s attitudes and behaviors. Sustainability , 10, 1-15. https://doi.org/10.3390/su10103423
Podnar, K. y Golob, U. (2007). CSR expectations: The focus of corporate marketing. Corporate Communications: An International Journal, 12(4), 326-340.https://doi.org/10.1108/13563280710832498
Robbins, S. y Judge, T. (2017). Comportamiento organizacional (17.ª ed.). México. D. F.: Pearson Educación .
Rojas-Vargas, N. y Madero-Gómez, S. (2018). La responsabilidad social corporativa: contexto histórico y relación con las teorías administrativas. Conciencia Tecnológica, 55(1), 29-38.
Roos, G., Fernstrom, L. y Pike, S. (2004). Human resource management and business performance measurement. Measuring Business Excellence, 8(1), 28-37. https://doi.org/10.1108/13683040410524711
Rosolen, T. y Maclennan, M. (2016). Strategic human resource management and corporate social responsibility: Evidence from emerging markets. Revista Electrónica de Negocios Internacionais, 11(2), 66-80. https://doi.org/10.18568/1980-4865.11266-80
Rubio-Avila, S. M. y Gómez-Sánchez, R. V. (2018). Factores psicosociales en el trabajo. Revista Colombiana de Salud Ocupacional, 8(2), e-5427. https://doi.org/10.18041/2322-634X/rcso.2.2018.5427
Samy, M., Odemilin, G. y Bampton, R. (2010). Corporate social responsibility: A strategy for sustainable business success. An analysis of 20 selected British companies. Corporate Governance, 10(2), 203-217. https://doi.org/10.1108/14720701011035710
Sanchez-Runde, C., Nardon, L. y Steers, R. M. (2013). The cultural roots of ethical conflicts in global business. Journal of Business Ethics, 116(4), 689-701. https://doi.org/10.1007/s10551-013-1815-y
Sardana, D., Gupta, N., Kumar, V. y Terziovski, M. (2020). CSR “sustainability” practices and firm performance in an emerging economy. Journal of Cleaner Production, 258, 1-10. https://doi.org/10.1016/j.jclepro.2020.120766
Shashi, R. S., Cerchione, R., Singh, R. y Dahiya, R. (2020). Effect of ethical leadership and corporate responsibility on firm performance: A systematic review. Corporate Social Responsibility and Environmental Management. 27(2), 409-429. https://doi.org/10.1002/csr.1824
Skudiene, V. y Auruskeviciene, V. (2012). The contribution of corporate social responsibility to internal employee motivation. Baltic Journal of Management, 7(1), 49-67. https://doi.org/10.1108/17465261211197421
Sotome, R. y Takahashi, (2014). Does the Japanese employment system harm productivity performance? A perspective from DEA-based productivity and sustainable HRM. Asia-Pacific Journal of Business Administration, 6(3), 225-246. https://doi.org/10.1108/APJBA-02-2014-0031
Story, J., Castanheira, F. y Hartig, S. (2016). Corporate social responsibility and organizational attractiveness: Implications for talent management. Social Responsibility Journal, 12(3), 484-505. https://doi.org/10.1108/SRJ-07-2015-0095
Taneja, S. S., Taneja, P. K. y Gupta, R. K. (2011). Researches in corporate social responsibility: A review of shifting focus, paradigms, and methodologies. Journal of Business Ethics, 101(3), 343-364. https://doi.org/10.1007/s10551-010-0732-6
Torres-Baumgarten, G. y Yucetepe, V. (2009). Multinational firms' leadership role in corporate social responsibility in Latin America. Journal of Business Ethics, 85, 217-224. https://doi.org/10.1007/s10551-008-9940-8
Tsoi, J. (2010). Stakeholders' perceptions and future scenarios to improve corporate social responsibility in Hong Kong and Mainland China. Journal of Business Ethics, 91(3), 391-404. https://doi.org/10.1007/s10551-009-0091-3
Uribe, F., Gutiérrez, J. y Amézquita, J. (2020). Crítica a las propiedades psicométricas de una escala de medición de factores de riesgo psicosocial propuesta en la NOM 035 de la STPS en México. Contaduría y Administración, 65(1), 1-32.
Vaiman, V., Scullion, H. y Collings, D. (2012). Talent management decision making. Management Decision, 50(5), 925-941. https://doi.org/10.1108/00251741211227663
Van Marrewijk, M. (2003). Concepts and definitions of CSR and corporate sustainability: Between agency and communion. Journal of Business Ethics, 44(2), 95-105. https://doi.org/10.1023/A:1023331212247
Villalobos, J. (2020). Mensaje del Presidente Ejecutivo del Cemefi, sobre la responsabilidad social frente al Covid-19. Recuperado el 31 de marzo de 2020 de: https://www.cemefi.org/servicios/noticias/filantropicas/5997-mensaje-del-presidente-ejecutivo-del-cemefi
Voegtlin, C. y Greenwood, M. (2016). Corporate social responsibility and human resource management: A systematic review and conceptual analysis. Human Resource Management Review, 26, 181-197. https://doi.org/10.1016/j.hrmr.2015.12.003
Yang, N., Colvin, C. y Wong, Y. (2013). Navigating corporate social responsibility components and strategic options: The IHR perspective. Academy of Strategic Management Journal, 12(1), 39-58.
Downloads
Published
Issue
Section
License
Articles are the sole responsibility of their authors, and will not compromise Icesi’s University principles or policies nor those of the Editorial Board of the journal Estudios Gerenciales. Authors authorize and accept the transfer of all rights to the journal, both for its print and electronic publication. After an article is published, it may be reproduced without previous permission of the author or the journal but the author(s), year, title, volume, number and range of pages of the publication must be mentioned. In addition, Estudios Gerenciales must be mentioned as the source (please, refrain from using Revista Estudios Gerenciales).