Satisfacción laboral en el contexto del teletrabajo forzoso: un estudio empírico en el sector de la educación superior

Ingrid N. Guayacán Rabelo; Andrés L. Zárate Jiménez; Orlando E. Contreras-Pacheco

doi:10.18046/j.estger.2022.163.4994

Autores

Ingrid N. Guayacán Rabelo Ingeniera Industrial, Escuela de Estudios Industriales y Empresariales, Universidad Industrial de Santander, Bucaramanga, Colombia.
Andrés L. Zárate Jiménez Ingeniero Industrial, Escuela de Estudios Industriales y Empresariales, Universidad Industrial de Santander, Bucaramanga, Colombia. https://orcid.org/0000-0002-1485-546X
Orlando E. Contreras-Pacheco Profesor Titular, Escuela de Estudios Industriales y Empresariales, Universidad Industrial de Santander, Bucaramanga, Colombia.

DOI:

https://doi.org/10.18046/j.estger.2022.163.4994

Palavras-chave:

Teletrabalho, satisfação no trabalho, comportamento organizacional, educação superior, COVID-19

Resumo

As restrições, decorrentes da pandemia de coronavírus de 2019, estabeleceram um contexto prolongado de implementação forçada do teletrabalho em diversas organizações e instituições. O presente estudo analisa o impacto exercido pela intensidade na adoção do referido regime laboral na satisfação dos colaboradores do setor do ensino superior. Para isso, foi aplicado um instrumento transversal a uma amostra de 154 colaboradores de uma universidade colombiana, cujos dados foram analisados por meio de modelagem de equações estruturais. Os resultados obtidos sugerem a existência de associação significativa entre as variáveis em questão. Observa-se também que tanto os indivíduos com mais de 40 anos quanto os que possuem um local isolado para o teletrabalho tendem a favorecer essa relação.

Downloads

Os dados de download ainda não estão disponíveis.

Referências

Belzunegui-Eraso, A. y Erro-Garcés, A. (2020). Teleworking in the context of the Covid-19 crisis. Sustainability (Switzerland), 12(9), 1-18. https://doi.org/10.3390/su12093662

Beno, M. (2021). An empirical study on teleworking among Slovakia’s office-based academics. En F. Pop y G. Neagu (Eds.), Big data platforms and applications: Computer communications and networks (pp. 59-76). Cham: Springer.

Bloom, N., Liang, J., Roberts, J. y Ying, Z. J. (2015). Does working from home work? Evidence from a Chinese experiment. The Quarterly Journal of Economics, 130(1), 165-218. https://doi.org/10.1093/qje/qju032.Advance

Buira, J. (2012). El teletrabajo: entre el mito y la realidad. Barcelona: Editorial UOC.

Caligiuri, P., Cieri, H. De, Minbaeva, D., Verbeke, A. y Zimmermann, A. (2020). International HRM insights for navigating the COVID-19 pandemic: Implications for future research and practice. Journal of International Business Studies, 51(5), 697-713. https://doi.org/10.1057/s41267-020-00335-9

Çoban, S. (2021). Gender and telework: Work and family experiences of teleworking professional, middle-class, married women with children during the Covid-19 pandemic in Turkey. Gender, Work and Organization, 1-15. https://doi.org/10.1111/gwao.12684

Congreso de la República de Colombia (julio 16 de 2008). Por la cual se establecen normas para promover y regular el Teletrabajo y se dictan otras disposiciones. [Ley 1221 de 2008]. DO: 47.052. Bogotá D.C.

Contreras-Pacheco, O. E. y Rozo-Rojas, I. (2015). Teletrabajo y sostenibilidad empresarial: Una reflexión desde la gerencia del talento humano en Colombia. Suma de Negocios, 6(13), 74-83. https://doi.org/10.1016/j.sumneg.2015.08.006

Cuerdo-Vilches, T., Navas-Martín, M. Á. y Oteiza, I. (2021). Working from home: Is our housing ready? International Journal of Environmental Research and Public Health, 18(14), 7329. https://doi.org/10.3390/IJERPH18147329

Dartey-Baah, K. y Harlley, A. (2010). Job satisfaction and motivation: Understanding its impact on employee commitment and orga-nisational performance. Academic Leadership, 8(4).

Felstead, A. y Reuschke, D. (2021). A flash in the pan or a permanent change? The growth of homeworking during the pandemic and its effect on employee productivity in the UK. Information Technology & People, ahead-of-p(ahead-of-print). https://doi.org/10.1108/ITP-11-2020-0758

Fisher, G. G., Matthews, R. A. y Gibbons, A. M. (2016). Developing and investigating the use of single-item measures in organizational research. Journal of Occupational Health Psychology, 21(1), 3-23. https://doi.org/10.1037/a0039139

Fonner, K. L. y Roloff, M. E. (2010). Why teleworkers are more satisfied with their jobs than are office-based workers: When less contact is beneficial. Journal of Applied Communication Research, 38(4), 336-361. https://doi.org/10.1080/00909882.2010.513998

Golden, T. D. y Veiga, J. F. (2005). The impact of extent of telecommuting on job satisfaction: Resolving inconsistent findings. Journal of Management, 31(2), 301-318. https://doi.org/10.1177/0149206304271768

Grimm, J. (2021). Securing the remote workforce in the new normal. Computer Fraud and Security, 2021(2), 8-11. https://doi.org/10.1016/S1361-3723(21)00018-X

Hair, J. F., Hult, G. T., Ringle, C. M. y Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM). (2.a ed). Thousand Oaks: SAGE Publications, Inc.

Heiden, M., Widar, L., Wiitavaara, B. y Boman, E. (2021). Telework in academia: Associations with health and well-being among staff. Higher Education, 81(4), 707-722. https://doi.org/10.1007/s10734-020-00569-4

Hellriegel, D. y Slocum, J. W. (2009). Organizational behavior (12.ª ed.). Mason: Cengage.

Jiménez, P. (2002). Specific Influences of job satisfaction and work characteristics on the intention to quit: Results of different studies. Psychologische Beiträge, 44(4), 596. https://doi.org/10.5281/zenodo.1299257

Karácsony, P. (2021). Impact of teleworking on job satisfaction among Slovakian employees in the era of COVID-19. Problems and Perspectives in Management, 19(3), 1-10. https://doi.org/10.21511/ppm.19(3).2021.01

Lepold, A., Tanzer, N., Bregenzer, A. y Jiménez, P. (2018). The efficient measurement of job satisfaction: Facet-items versus facet scales. International Journal of Environmental Research and Public Health, 15(7). https://doi.org/10.3390/ijerph15071362

Lowry, P. B. y Gaskin, J. (2014). Partial least squares (PLS) structural equation modeling (SEM) for building and testing behavioral causal theory: When to choose it and how to use it. IEEE Transactions on Professional Communication, 57(2), 123-146. https://doi.org/10.1109/TPC.2014.2312452

Madero, S., Ortiz, O. E., Ramírez, J. y Olivas-Luján, M. R. (2020). Stress and myths related to the COVID-19 pandemic’s effects on remote work. Management Research: Journal of the Iberoamerican Academy of Management, 18(4), 401-420. https://doi.org/10.1108/MRJIAM-06-2020-1065

Maruyama, T. y Tietze, S. (2012). From anxiety to assurance: concerns and outcomes of telework. Personnel Review, 41(4), 450-469.

Messenger, J. C. (2019). Telework in the 21st century: An evolutionary perspective. Geneva: Edward Elgar Publishing Ltd.

Mihalca, L., Irimias, T. y Brendea, G. (2021). Teleworking during the Covid-19 pandemic: Determining factors of perceived work productivity, job performance, and satisfaction. Amfiteatru Economic, 23(58), 620-636. https://doi.org/10.24818/EA/2021/58/620

Nakrošienė, A., Bučiūnienė, I. y Goštautaitė, B. (2019). Working from home: Characteristics and outcomes of telework. International Journal of Manpower, 40(1), 87-101. https://doi.org/10.1108/IJM-07-2017-0172

Nilles, J. M. (1975). Telecommunications and organizational decen-tralization. IEEE Transactions on Communications, 23(10), 1142-1147. https://doi.org/10.1109/TCOM.1975.1092687

Pujol-Cols, L. J. y Dabos, G. E. (2018). Satisfacción laboral: una revisión de la literatura acerca de sus principales determinantes. Estudios Gerenciales, 34(146), 3-18. https://doi.org/10.18046/j.estger.2018.146.2809

Raišienė, A. G., Rapuano, V. y Varkulevičiūtė, K. (2021). Sensitive men and hardy women: How do millennials, xennials and gen x manage to work from home? Journal of Open Innovation: Technology, Market, and Complexity, 7(106), 1-17. https://doi.org/10.3390/joitmc7020106

Ramayah, T., Cheah, J., Chuah, F., Ting, H. y Memon, M. A. (2018). Partial least squares structural equation modeling (PLS-SEM) using SmartPLS 3.0: An updated guide and practical guide to statistical analysis (2.ª ed.). Kuala Lumpur: Pearson. https://doi.org/10.1007/978-3-319-05542-8_15-2

Saco, R. (2007). El teletrabajo. Derecho PUCP, 60, 325-350.

Salazar, M. (2016). Telework: conditions that have a positive and negative impact on the work-family conflict. Academia Revista Latinoamericana de Administración, 29(4), 435-449. https://doi.org/10.1108/ARLA-10-2015-0289

Sarstedt, M., Ringle, C. M. y Hair, J. F. (2017). Partial least squares structural equation modeling. En C. Homburg, M. Klarmann y A. Vomberg (Eds.), Handbook of market research (pp. 1-40). Cham: Springer International Publishing. https://doi.org/10.1007/978-3-319-05542-8_15-1

Spector, P. E. (1997). Job satisfaction: Application, assessment, causes, and consequences. Thousand Oaks, CA: SAGE Publications, Inc.

Suh, A. y Lee, J. (2017). Understanding teleworkers’ technostress and its influence on job satisfaction. Internet Research, 27(1), 140-159. >https://doi.org/10.1108/IntR-06-2015-0181

Wright, B. E. y Davis, B. S. (2003). Job satisfaction in the public sector: The role of the work environment. American Review of Public Administration, 33(1), 70-90. https://doi.org/10.1177/0275074002250254