Percepção da utilidade do uso de redes sociais no ambiente de trabalho
DOI:
https://doi.org/10.18046/j.estger.2018.147.2580Palavras-chave:
satisfação no trabalho, apoio organizacional percebido, redes sociais, ambiente de trabalho, MéxicoResumo
O uso das redes sociais no local de trabalho tem crescido exponencialmente. Com base na teoria do intercâmbio social, este estudo tem como objetivo identificar a possível relação entre a satisfação no trabalho e motivação, o apoio organizacional percebido e a percepção dos funcionários sobre o uso de redes sociais no ambiente de trabalho. Foi utilizado um questionário em uma amostra de 294 funcionários de empresas manufatureiras na fronteira noroeste do México e dos Estados Unidos, mostrando resultados que sugerem que o uso de redes sociais no local de trabalho tem uma relação positiva com a satisfação que poderiam ser uteis para melhorar as atividades nas organizações.
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Referências
Adams, J., & Kirkby, R. J. (2002). Excessive exercise as an addiction: A review. Addiction Research & Theory, 10, 415-437.
Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological bulletin, 103(3), 411-423.
Andreassen, C., Torsheim, T., & Pallesen, S. (2014). Predictors of use of social network sites at work - a specific type of cyberloafing. Journal of Computer-Mediated Communication, 19(4), 906-921. https://doi.org/10.1111/jcc4.12085
American Psychological Association -APA. (2014). A Career in Social Psychology. American Psychological Association. Retrieved on March, 30, 2017: Retrieved on March, 30, 2017: http://www.apa.org/action/science/social/education-training.aspx
Arbuckle, J. L. (2010). IBM SPSS Amos 19 user's guide. Crawfordville, FL: Amos Development Corporation.
Ariffin, Z., & Amini, Z. (2010). Relationship between perceived organizational support, leadership behavior, and job satisfaction: An empirical study in Iran. Intangible Capital, 6(2), 162-184. https://doi.org/10.3926/ic.2010.v6n2.p162-184
Bagozzi, R., & Yi, Y. (1988). On the Evaluation of Structural Equation Models, Journal of the Academy of Marketing Science, 16(1), 74-94. https://doi.org/10.1007/BF02723327
Bennett, J., Owers, M., Pitt, M., & Tucker, M. (2010). Workplace impact of social networking. Property Management, 28(3), 138-148. https://doi.org/10.1108/02637471011051282
Buitelaar, R. M., & Pérez, R. P. (2000). Maquila, economic reform and corporate strategies. World Development, 28(9), 1627-1642.
Chen, R., & Sharma, S. (2013). Self-disclosure at social networking sites: An exploration through relational capitals. Information Systems Frontiers, 15(2), 269-278. https://doi.org/10.1007/s10796-011-9335-8
Cheung, G. W., & Rensvold, R. B. (2002). Evaluating goodness-of-fit indexes for testing measurement invariance. Structural equation modeling. A Multidisciplinary Journal, 9(2), 233-255. https://doi.org/10.1207/S15328007SEM0902_5
Cook, K. (1977). Exchange and Power in Networks of Interorganizational Relations. The Sociological Quarterly, 18, 62-82.
Cook, J., & Wall, T. (1980). New work attitude measures of trust, organizational commitment and personal need non-fulfilment. Journal of occupational psychology, 53(1), 39-52.
Cropanzano, R., & Mitchell, M. (2005). Social Exchange Theory: An Interdisciplinary Review. Journal of Management, 31(6), 874-900.
Darolia, C. R., Kumari, P., & Darolia, S. (2010). Perceived organizational support, work motivation and organizational commitment as determinants of job performance. Journal of the Indian Academy of Applied Psychology, 36(1), 69-78.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS quarterly, 319-340. https://doi.org/10.2307/249008
Dimitriades, Z. (2005). Creating strategic capabilities: organizational learning and knowledge management in the new economy. European Business Review, 17(4), 314-324.
Dowson, M., & McInerney, D. M. (2001). Psychological parameters of students' social and work avoidance goals: A qualitative investigation. Journal of educational psychology, 93(1), 35-42. https://doi.org/10.1037/0022-0663.93.1.35
Drucker, P. (1998). La sociedad post-capitalista. Bogotá: Norma.
Dunn, M. (2017). Digital Work: New Opportunities or Lost Wages?. American Journal of Management, 17(4), 10-27.
Eisenberger, R., Fasolo, P., & Davis-LaMastro, V. (1990). Perceived organizational support and employee diligence, commitment, and innovation. Journal of Applied Psychology, 75(1), 51-59.
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived Organizational Support. Journal of Applied Phsychology, 71(3), 500-507.
Ellison, N. B. (2007). Social network sites: Definition, history, and scholarship. Journal of Computer-Mediated Communication, 13(1), 210-230.
Emerson, R. (1962). Power-Dependence Relations. American Sociological Review, 27(1), 31-41.
Ferrari, J. R. (1992). Procrastination in the workplace: Attributions for failure among individuals with similar behavioral tendencies. Personality and Individual Differences, 13(3), 315-319.
Gabriel, A., Diefendorff, J., Chandler, M. M., Moran, C. M., & Greguras, G. J. (2014). The Dynamic Relationships of Work Affect and Job Satisfaction with Perceptions of Fit. Personnel Psychology, 67, 389-420.
Ghafar, M., & Mohamed, E. (2016). Occupational Stress: Measuring its Impact on Employee Performance and Turnover. European Journal of Business and Management, 8(21), 12-21.
Gibson, C., Hardy, J., & Buckley, M. (2014). Understanding the role of networking in organizations. Career Development International, 19(2), 146-161.
Gross, E.F. (2004). Adolescent Internet Use: What We Expect, What Teens Report. Applied Developmental Psychology, 25, 633-649.
Hair, Jr. J. F., Anderson, R. E., & Tatham, R. L. (1986). Multivariate data analysis with readings. New York: Prentice Hall.
Hernaus, T. (2011). Business trends and tendencies in organization design and work design practice: identifying cause-and-effect relationships. Business Systems Research, 2(1), 4-16.
Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural equation modeling: A multidisciplinary journal, 6(1), 1-55.
Hu, T., Kettinger, W., & Poston, R. (2015). The effect of online social value on satisfaction and continued use of social media. European Journal of Information Systems, 24(4) 391-410.
Igarza, R. (2009). Burbujas de ocio: Nuevas formas de consumo cultural. Buenos Aires: La Crujia.
Johnson, R., Chang, C., Meyer, T., Lanaj, K., & Way, J. (2012). Approaching Success or Avoiding Failure? Approach and Avoidance Motives in the Work Domain. European Association of Personality Psychology, 27, 424-4417.
Kissel, P., & Büttgen, M. (2015). Using social media to communicate employer brand identity: The impact on corporate image and employer attractiveness. Journal of Brand Management, 22(9), 755-777.
Lawler, E., & Thye, S. (1999). Bringing emotions into social exchange theory. Annual Review of Sociology, 25, 217-244.
Levine, S., & White, P. (1961). Exchange as a Conceptual Framework for the Study of Interorganizational Relationships. Administrative Science Quarterly, 5(4), 583-601.
Lo, J. (2015). The information technology workforce: A review and assessment of voluntary turnover research. Information Systems Frontiers, 17(2), 387-411.
Lonergan, J. M., & Maher, K. J. (2000). The relationship between job characteristics and workplace procrastination as moderated by locus of control. Journal of Social Behavior and Personality, 15(5), 213-224.
Lu, B., Guo, X., Luo, N., & Chen, G. (2015). Corporate blogging and job performance: Effects of work-related and nonwork-related participation. Journal of Management Information Systems, 32(4), 285-314. https://doi.org/10.1080/07421222.2015.1138573.
Macdonald, S., & Maclntyre, P. (1997). The generic job satisfaction scale: Scale development and its correlates. Employee Assistance Quarterly, 13(2), 1-16.
Melián-González, S., Bulchand-Gidumal, J., & González L. B. (2015). New evidence of the relationship between employee satisfaction and firm economic performance. Personnel Review, 44(6), 906-929. https://doi.org/10.1108/PR-01-2014-0023
Miller, S. (2013).Social exchange theory. Salem Press Encyclopedia.
Moqbel, M., Nevo, S., & Kock, N. (2013). Organizational members' use of social networking sites and job performance. Information Technology & People, 26(3), 240-264. https://doi.org/10.1108/itp-10-2012-0110
Myers, D.G. (2005).Psicología Social. México D.F.: McGraw Hill.
Nydegger, R., & Enides C. (2017). The Psychology of Work: Changes in the 21st Century. The International Business & Economics Research Journal, 16(3), 197-208.
Palacios-Marqués, D., Popa, S., & PilarA. M. (2016). The effect of online social networks and competency-based management on innovation capability. Journal of Knowledge Management, 20(3), 499-511.
Reygadas, L. (2008). Distinción y reciprocidad. Notas para una antropología de la equidad, Nueva Antropología. Revista de Ciencias Sociales, 21(69 ), 9-31.
Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: a review of the literature. Journal of applied psychology, 87(4), 698-714. https://doi.org/10.1037//0021-9010.87.4.698
Ríos, I., & Álvarez, M. (2015). Las redes sociales en las relaciones laborales. Actualidad Jurídica Uría Menéndez, (39), 83-87.
Settoon, R. P., Bennett, N., & Liden, R. C. (1996). Social exchange in organizations: Perceived organizational support, leader-member exchange, and employee reciprocity. Journal of Applied Psychology, 81(3), 219-227.
Shore, L. M., & Wayne, S. J. (1993). Commitment and employee behavior: comparison of affective commitment and continuance commitment with perceived organizational support. Journal of Applied Psychology, 78(5), 774-780.
Sledgianowski, D., & Kulviwat, S. (2009). Using social network sites: the effects of playfulness, critical mass and trust in a hedonic context. The Journal of Computer Information Systems, 49(4), 74-83.
Teagarden, M. B., Butler, M. C., & Von Glinow, M. A. (1992). Mexico's maquiladora industry: Where strategic human resource management makes a difference. Organizational Dynamics, 20(3), 34-47.
Warr, P., Cook, J. y Wall, T. (1979). Scales for the measurement of some work attitudes and aspects of psychological well-being. Journal of Occupational Psychology, 52(2), 129-148.
Yang, T., Shen, T., Zhu, M., Liu, Y., Deng, J., Chen, Q., & See, L. (2016). Effects of Co-Worker and Supervisor Support on Job Stress and Presenteeism in an Aging Workforce: A Structural Equation Modelling Approach. International Journal of Environmental Research and Public Health, 13(72), 1-15. https://doi.org/10.3390/ijerph13010072
Young G., Kwon, J., & Kim, W. (2013). Effects of attitudes vs experience of workplace fun on employee behaviors. International Journal of Contemporary Hospitality Management, 25(3), 410-427.
Zhang, X., & Venkatesh, V. (2013). Explaining employee job performance: The role of online and offline workplace communication networks. MIS Quarterly, 37(3), 695-722.
Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological bulletin, 103(3), 411-423.
Andreassen, C., Torsheim, T., & Pallesen, S. (2014). Predictors of use of social network sites at work - a specific type of cyberloafing. Journal of Computer-Mediated Communication, 19(4), 906-921. https://doi.org/10.1111/jcc4.12085
American Psychological Association -APA. (2014). A Career in Social Psychology. American Psychological Association. Retrieved on March, 30, 2017: Retrieved on March, 30, 2017: http://www.apa.org/action/science/social/education-training.aspx
Arbuckle, J. L. (2010). IBM SPSS Amos 19 user's guide. Crawfordville, FL: Amos Development Corporation.
Ariffin, Z., & Amini, Z. (2010). Relationship between perceived organizational support, leadership behavior, and job satisfaction: An empirical study in Iran. Intangible Capital, 6(2), 162-184. https://doi.org/10.3926/ic.2010.v6n2.p162-184
Bagozzi, R., & Yi, Y. (1988). On the Evaluation of Structural Equation Models, Journal of the Academy of Marketing Science, 16(1), 74-94. https://doi.org/10.1007/BF02723327
Bennett, J., Owers, M., Pitt, M., & Tucker, M. (2010). Workplace impact of social networking. Property Management, 28(3), 138-148. https://doi.org/10.1108/02637471011051282
Buitelaar, R. M., & Pérez, R. P. (2000). Maquila, economic reform and corporate strategies. World Development, 28(9), 1627-1642.
Chen, R., & Sharma, S. (2013). Self-disclosure at social networking sites: An exploration through relational capitals. Information Systems Frontiers, 15(2), 269-278. https://doi.org/10.1007/s10796-011-9335-8
Cheung, G. W., & Rensvold, R. B. (2002). Evaluating goodness-of-fit indexes for testing measurement invariance. Structural equation modeling. A Multidisciplinary Journal, 9(2), 233-255. https://doi.org/10.1207/S15328007SEM0902_5
Cook, K. (1977). Exchange and Power in Networks of Interorganizational Relations. The Sociological Quarterly, 18, 62-82.
Cook, J., & Wall, T. (1980). New work attitude measures of trust, organizational commitment and personal need non-fulfilment. Journal of occupational psychology, 53(1), 39-52.
Cropanzano, R., & Mitchell, M. (2005). Social Exchange Theory: An Interdisciplinary Review. Journal of Management, 31(6), 874-900.
Darolia, C. R., Kumari, P., & Darolia, S. (2010). Perceived organizational support, work motivation and organizational commitment as determinants of job performance. Journal of the Indian Academy of Applied Psychology, 36(1), 69-78.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS quarterly, 319-340. https://doi.org/10.2307/249008
Dimitriades, Z. (2005). Creating strategic capabilities: organizational learning and knowledge management in the new economy. European Business Review, 17(4), 314-324.
Dowson, M., & McInerney, D. M. (2001). Psychological parameters of students' social and work avoidance goals: A qualitative investigation. Journal of educational psychology, 93(1), 35-42. https://doi.org/10.1037/0022-0663.93.1.35
Drucker, P. (1998). La sociedad post-capitalista. Bogotá: Norma.
Dunn, M. (2017). Digital Work: New Opportunities or Lost Wages?. American Journal of Management, 17(4), 10-27.
Eisenberger, R., Fasolo, P., & Davis-LaMastro, V. (1990). Perceived organizational support and employee diligence, commitment, and innovation. Journal of Applied Psychology, 75(1), 51-59.
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived Organizational Support. Journal of Applied Phsychology, 71(3), 500-507.
Ellison, N. B. (2007). Social network sites: Definition, history, and scholarship. Journal of Computer-Mediated Communication, 13(1), 210-230.
Emerson, R. (1962). Power-Dependence Relations. American Sociological Review, 27(1), 31-41.
Ferrari, J. R. (1992). Procrastination in the workplace: Attributions for failure among individuals with similar behavioral tendencies. Personality and Individual Differences, 13(3), 315-319.
Gabriel, A., Diefendorff, J., Chandler, M. M., Moran, C. M., & Greguras, G. J. (2014). The Dynamic Relationships of Work Affect and Job Satisfaction with Perceptions of Fit. Personnel Psychology, 67, 389-420.
Ghafar, M., & Mohamed, E. (2016). Occupational Stress: Measuring its Impact on Employee Performance and Turnover. European Journal of Business and Management, 8(21), 12-21.
Gibson, C., Hardy, J., & Buckley, M. (2014). Understanding the role of networking in organizations. Career Development International, 19(2), 146-161.
Gross, E.F. (2004). Adolescent Internet Use: What We Expect, What Teens Report. Applied Developmental Psychology, 25, 633-649.
Hair, Jr. J. F., Anderson, R. E., & Tatham, R. L. (1986). Multivariate data analysis with readings. New York: Prentice Hall.
Hernaus, T. (2011). Business trends and tendencies in organization design and work design practice: identifying cause-and-effect relationships. Business Systems Research, 2(1), 4-16.
Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural equation modeling: A multidisciplinary journal, 6(1), 1-55.
Hu, T., Kettinger, W., & Poston, R. (2015). The effect of online social value on satisfaction and continued use of social media. European Journal of Information Systems, 24(4) 391-410.
Igarza, R. (2009). Burbujas de ocio: Nuevas formas de consumo cultural. Buenos Aires: La Crujia.
Johnson, R., Chang, C., Meyer, T., Lanaj, K., & Way, J. (2012). Approaching Success or Avoiding Failure? Approach and Avoidance Motives in the Work Domain. European Association of Personality Psychology, 27, 424-4417.
Kissel, P., & Büttgen, M. (2015). Using social media to communicate employer brand identity: The impact on corporate image and employer attractiveness. Journal of Brand Management, 22(9), 755-777.
Lawler, E., & Thye, S. (1999). Bringing emotions into social exchange theory. Annual Review of Sociology, 25, 217-244.
Levine, S., & White, P. (1961). Exchange as a Conceptual Framework for the Study of Interorganizational Relationships. Administrative Science Quarterly, 5(4), 583-601.
Lo, J. (2015). The information technology workforce: A review and assessment of voluntary turnover research. Information Systems Frontiers, 17(2), 387-411.
Lonergan, J. M., & Maher, K. J. (2000). The relationship between job characteristics and workplace procrastination as moderated by locus of control. Journal of Social Behavior and Personality, 15(5), 213-224.
Lu, B., Guo, X., Luo, N., & Chen, G. (2015). Corporate blogging and job performance: Effects of work-related and nonwork-related participation. Journal of Management Information Systems, 32(4), 285-314. https://doi.org/10.1080/07421222.2015.1138573.
Macdonald, S., & Maclntyre, P. (1997). The generic job satisfaction scale: Scale development and its correlates. Employee Assistance Quarterly, 13(2), 1-16.
Melián-González, S., Bulchand-Gidumal, J., & González L. B. (2015). New evidence of the relationship between employee satisfaction and firm economic performance. Personnel Review, 44(6), 906-929. https://doi.org/10.1108/PR-01-2014-0023
Miller, S. (2013).Social exchange theory. Salem Press Encyclopedia.
Moqbel, M., Nevo, S., & Kock, N. (2013). Organizational members' use of social networking sites and job performance. Information Technology & People, 26(3), 240-264. https://doi.org/10.1108/itp-10-2012-0110
Myers, D.G. (2005).Psicología Social. México D.F.: McGraw Hill.
Nydegger, R., & Enides C. (2017). The Psychology of Work: Changes in the 21st Century. The International Business & Economics Research Journal, 16(3), 197-208.
Palacios-Marqués, D., Popa, S., & PilarA. M. (2016). The effect of online social networks and competency-based management on innovation capability. Journal of Knowledge Management, 20(3), 499-511.
Reygadas, L. (2008). Distinción y reciprocidad. Notas para una antropología de la equidad, Nueva Antropología. Revista de Ciencias Sociales, 21(69 ), 9-31.
Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: a review of the literature. Journal of applied psychology, 87(4), 698-714. https://doi.org/10.1037//0021-9010.87.4.698
Ríos, I., & Álvarez, M. (2015). Las redes sociales en las relaciones laborales. Actualidad Jurídica Uría Menéndez, (39), 83-87.
Settoon, R. P., Bennett, N., & Liden, R. C. (1996). Social exchange in organizations: Perceived organizational support, leader-member exchange, and employee reciprocity. Journal of Applied Psychology, 81(3), 219-227.
Shore, L. M., & Wayne, S. J. (1993). Commitment and employee behavior: comparison of affective commitment and continuance commitment with perceived organizational support. Journal of Applied Psychology, 78(5), 774-780.
Sledgianowski, D., & Kulviwat, S. (2009). Using social network sites: the effects of playfulness, critical mass and trust in a hedonic context. The Journal of Computer Information Systems, 49(4), 74-83.
Teagarden, M. B., Butler, M. C., & Von Glinow, M. A. (1992). Mexico's maquiladora industry: Where strategic human resource management makes a difference. Organizational Dynamics, 20(3), 34-47.
Warr, P., Cook, J. y Wall, T. (1979). Scales for the measurement of some work attitudes and aspects of psychological well-being. Journal of Occupational Psychology, 52(2), 129-148.
Yang, T., Shen, T., Zhu, M., Liu, Y., Deng, J., Chen, Q., & See, L. (2016). Effects of Co-Worker and Supervisor Support on Job Stress and Presenteeism in an Aging Workforce: A Structural Equation Modelling Approach. International Journal of Environmental Research and Public Health, 13(72), 1-15. https://doi.org/10.3390/ijerph13010072
Young G., Kwon, J., & Kim, W. (2013). Effects of attitudes vs experience of workplace fun on employee behaviors. International Journal of Contemporary Hospitality Management, 25(3), 410-427.
Zhang, X., & Venkatesh, V. (2013). Explaining employee job performance: The role of online and offline workplace communication networks. MIS Quarterly, 37(3), 695-722.
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2018-05-31
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Percepção da utilidade do uso de redes sociais no ambiente de trabalho. (2018). Estudios Gerenciales, 34(147), 149-157. https://doi.org/10.18046/j.estger.2018.147.2580
