ANÁLISIS DEL VALOR AGREGADO Y MODO DE FALLA DE LOS PROCESOS DE FARMACIA EN UNA CLÍNICA DE TERCER NIVEL (Article published in Spanish)

Authors

  • Martha Cecilia Jaramillo Mejía Médica y Cirujana, Universidad de Antioquia, especialista en Gerencia Hospitalaria, Universidad EAFIT, especialista en Gerencia de la Salud Pública, CES, Diploma Alta Gerencia, Universidad Icesi, curso de Formación en Gerencia Social para la Protección Social, INDES. Directora de Posgrados de Salud, Universidad Icesi.
  • Jorge León Salcedo Hurtado Químico Farmacéutico, Universidad de Antioquia, Magíster en Administración, Universidad Icesi, Máster en Atención Farmacéutica, Universidad de Granada-España, especialista en Administración, Universidad Icesi.

Keywords:

Hospital pharmacy, added-value analysis, failure mode analysis, process analysis

Abstract

Purpose: The purpose of this study was to calculate the added value, thereby identifying the types and modes of failure of prescription filling procedures in the phamacy at the Valle del Lili Clinic-Foundation (FCVL).

Conclusion: More than 50% of the steps can be either improved or eliminated. 1% of the time the analyzed processes add value. This raises the need not only to devise mechanisms to get rid of steps in the processes, but also to establish technological strategies to reduce the length of steps in the processes, but also to establish technological strategies to reduce the length of steps which do not add value and cannot be eliminated. 60% of the steps in the prescriptions filling procedures in the pharmacy at the FCVL reflect the need to develop a continuous improvement program to improve the quality of results. The approach to the analysis of «added value and failure modes» used in this study made it possible to identify aspects associated with the performance or efficiency of procedures in the pharmacy at the FCVL.

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Published

2005-12-31

Issue

No. 97 Oct-Dic 2005

Section

Research articles

License

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How to Cite

ANÁLISIS DEL VALOR AGREGADO Y MODO DE FALLA DE LOS PROCESOS DE FARMACIA EN UNA CLÍNICA DE TERCER NIVEL (Article published in Spanish). (2005). Estudios Gerenciales, (97), 101-116. https://www2.icesi.edu.co/revistas/index.php/estudios_gerenciales/article/view/179