Análisis de la implementación de programas de gestión del conocimientoen las empresas chilenas
DOI:
https://doi.org/10.1016/j.estger.2013.05.003Keywords:
Gestión del conocimiento, Cultura organizacional, Capital intelectual, Herramientas de gestión del conocimiento, Tecnologías de la informaciónAbstract
La gestión del conocimiento es una nueva disciplina que facilita la creación, el almacenamiento, la transfe-rencia y la aplicación de conocimientos en las organizaciones. En el caso de Chile no existe ningún estudioque aborde el estado de implementación de la gestión del conocimiento en las empresas y las dificulta-des para desarrollar estos programas. Este trabajo busca explorar el estado general de la implantaciónde estos programas en Chile y cuáles son las principales dificultades para desarrollarlos. Se identificaron6 problemas principales para la adopción e implementación de programas de gestión del conocimiento,y se determina que si bien la gestión del conocimiento es conocida y valorada en las empresas chilenas,su adopción todavía es muy baja.Downloads
References
Abalos J, González L, Dussert M. Las regiones de Chile ante la ciencia y la tecnología de innovación. Conycit, Chile: Gobierno de Chile, Programa bicentenario; 2006.
Argote L, Ingram P. Knowledge transfer: A basis for competitive advantage in firms. Organizational Behavior and Human Decision Processes. 2000; 82(1):150-69.
Armour, S. (2005). Generation Y: They've arrived at work with a new attitude. USA Today. Disponible en: http://usatoday30.usatoday.com/money/workplace/2005-11-06-gen-y_x.htm [consultado 17 Feb 2012].
Barney JB. Firm resources and sustained competitive advantage. Journal of Management. 1991; 17(1):99-120.
Bartlett C, Ghoshal S. Building competitive advantage through people. MIT Sloan Management Review. 2002; 43(2):34-41.
Barros A. (2004). Proyectos TIC en el sector público. Informe Enable. Project Management Institute Chile. Disponible en: http://www.alejandrobarros.com/media/users/1/50369/files/4363/Proyectos_TIC_GOV.pdf [consultado 12 Abr 2012].
Bender S, Fish A. The transfer of knowledge and the retention of expertise. Knowledge Management. 2000; 4(2):125-37.
Bharadwaj AS, Bharadwaj SG, Konsynski BR. Information technology effects on firm performance as measured by Tobin's q. Management Science. 1999; 45(7):1008-24.
Briceño M, Bernal C. Estudios de caso sobre la gestión del conocimiento en cuatro organizaciones colombianas líderes en penetración de mercado. Estudios Gerenciales. 2010; 26(117):173-93.
Bughin J, Chui M. (2010). How companies are benefiting from Web 2.0; Mckinsey Global Survey. Disponible en: http://www.mckinsey.com/insights/business_technology/how_companies_are_benefiting_from_web_20_mckinsey_global_survey_results [consultado 25 Ene 2012].
Calantone RJ, Cavusgil ST, Zhao Y. Learning orientation, firm innovation capability and firm performance. Industrial Marketing Management. 2002; 31(6):515-24.
Cea d'Ancona M. Metodología cuantitativa. Estrategias y técnicas de investigación social. Madrid: Síntesis; 1998.
Chandran D, Raman K. Awareness and problems in implementing knowledge management systems in medium sized business organizations in Malaysia. Journal of Social Science. 2009; 19(2):155-61.
Davenport T, Prusack L. Working Knowledge. Boston: Harvard Business Scholl Press; 1998.
Devlin K. Infosense: Turning Information into Knowledge. New York: W.H. Freeman and Co; 1999.
Edvinsson L, Malone MS. Intellectual Capital Realizing your Companies True Value by Finding its Hidden Brainpower. New York: Harper Business; 1997.
Edvinsson L, Stenfelt C. Intellectual capital of nations - for future wealth creation. Journal of Human Resource Costing and Accounting. 1999; 4(1):21-33.
Farbey B. Hard Money - Soft Outcomes. Evaluating and Managing IT Investments. Oxon: Alfred Waller Ltd; 1995.
Frappaolo C. Knowledge Management. West Sussex: Captsone Publishing; 2006.
Fuenzalida D. E-Learning, una herramienta para la educación ejecutiva. Santiago de Chile: Palo Alto; 2004.
Grant RM. Prospering in dynamically-competitive environments: Organizational capabilities as knowledge integration. Organizational Science. 1996; 7(4):375-87.
Hunter A. Contouring of knowledge for intelligent searching for arguments. Proceedings of the 17th European Conference on Artificial Intelligence (ECAI'06). IOS Press; 2006.
Irani Z, Love P. Developing a frame of reference for ex-ante IT/IS investment evaluation. European Journal of Information Systems. 2002; 11:74-82.
Johansen R, Swigart R. Upsizing the Individual in the Downsized Organization. Massachusetts: Random House Business Books; 1995.
Kao J. Innovation Nation: How America is Losing its Innovation Edge, Why it Matters, and what We Can Do To Get it Back. New York: Free Press; 2007.
Kaplan RS, Norton DP. How to implement a new strategy without disrupting your organization. Harvard Business Review. 2006; 84(3):100-9.
Kim S, Poon SK, Young R. Issues around firm level classification of IT investment. Thirty Second International Conference on Information Systems. Shanghai. 2011. Disponible en: http://rp-www.cs.usyd.edu.au/~spoon/publications.html [consultado 4 Nov 2011].
Kwon TH, Zmud RW. Critical Issues in Information Systems Research. New York, NY: John Wiley; 1987.
Lave J, Wenger E. Situated Learning. Legitimate Peripheral Participation. Cambridge: University of Cambridge Press; 1991.
Martínez F. Gestión y creación del conocimiento. Innovar. 2004; 14(23):14-29.
Matlay M. Organizational learning in small learning organizations: An empirical overview. Education & Training. 2000; 4(5):202-10.
Merino C. Inteligencia organizativa y capital intelectual. Innovar. 2007; 17(29):7-26.
Mitri M. A knowledge management framework for curriculum assessment. Journal of Computer Information Systems. 2003; 43(4):15-30.
Murali DR, Sarv D. The impact of information technology investments and diversification strategies on firm performance. Management Science. 2008; 54(1):224-34.
Nevado D, López VR. El capital intelectual: valoración y medición. Madrid: Prentice Hall; 2002.
Nelson RR, Winter S. An Evolutionary Theory of Economic Change. London: The Belknap Press of Harvard University; 1982.
Nonaka I, Takeuchi H. The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation. New York: Oxford University Press; 1995.
Peters G. Evaluating your computer investment strategy. En: Willcocks L., editors. Information Management: The Evaluation of Information Systems Investments. London: Chapman and Hall; 1994.
Polanyi M. The Tacit Dimension. London: University of Chicago Press; 1967.
Prusack L. The knowledge advantage. Strategy & Leadership. 1996; 24(2):6-8.
Savage S, Collins-Mayo S. Generation Y. London: Church Housing Publishing; 2006.
Sheahan P. Surviving with Generation Y at Work. Victoria: Hardie Grant Publishing; 2005.
Sense (2009). Anuario Estadístico2009. Servicio Nacional de Capacitación y Empleo de Chile. Disponible en: http://www.sence.cl/sence/?page_id=2131 [consultado 19 May 2012].
Silva A. Métodos cuantitativos en psicología. Un enfoque metodológico. México DF: Trillas; 1992.
Stewart T. Intellectual capital: The new wealth of organizations. Performance Improvement. 1998; 37(7):56-9.
Sveiby KE. Intellectual capital: Thinking ahead. Australian CPA. 1997; 68(2):18-22.
Van de Ven A. Central problems in the management of innovation. Management Science. 1986; 32(5):590-607.
Vázquez R, Trespalacios JA. Marketing: estrategias y aplicaciones sectoriales. 3.a ed. Madrid: Civitas; 2002.
Downloads
Published
Issue
Section
License
Articles are the sole responsibility of their authors, and will not compromise Icesi’s University principles or policies nor those of the Editorial Board of the journal Estudios Gerenciales. Authors authorize and accept the transfer of all rights to the journal, both for its print and electronic publication. After an article is published, it may be reproduced without previous permission of the author or the journal but the author(s), year, title, volume, number and range of pages of the publication must be mentioned. In addition, Estudios Gerenciales must be mentioned as the source (please, refrain from using Revista Estudios Gerenciales).
How to Cite
