LA ACTITUD DEL CONSUMIDOR SEGÚN LA PERCEPCIÓN DE JUSTICIA ORGANIZACIONAL
DOI:
https://doi.org/10.1016/S0123-5923(09)70091-9Palabras clave:
JUSTICIA, SATISFACCION DEL CONSUMIDOR, CONDUCTA, CONSUMIDORES, JUSTICIA DISTRIBUTIVAResumen
Este estudio señala la consistencia de la relación entre la percepción que tiene el consumidor acerca de la justicia organizacional y sus actitudes hacia la organización. Así, el artículo primero resume el estado del arte del concepto de justicia organizacional precisando la construcción de sus tres dimensiones. A continuación, se presenta la síntesis de los resultados de estudios previos que evalúan la relación objeto de estudio y se hace un análisis descriptivo de estos hallazgos. En la discusión se resalta la consistencia de los resultados como un llamado de atención a la aplicación del concepto de justicia organizacional en la búsqueda de la competitividad. Finalmente, en las recomendaciones se formulan estrategias para la aplicación y medición del constructo de justicia organizacional.Descargas
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