“MODELO DE BENCHMARKING DE LA CADENA DE ABASTECIMIENTO PARA PYMES MANUFACTURERAS (Article published in Spanish)”, estud.gerenc., no. 84, pp. 13–30, Sep. 2002, Accessed: Oct. 21, 2026. Available: https://www2.icesi.edu.co/revistas/index.php/estudios_gerenciales/article/view/92