Comportamientos abusivos de baja intensidad en las organizaciones: una revisión de la literatura y de sus implicancias
DOI:
https://doi.org/10.1016/j.estger.2014.05.003Palabras clave:
Comportamientos abusivos, Clima organizacional, Agresión en el trabajo, Comportamientos disfuncionales, Gestión de recursos humanosResumen
Los comportamientos abusivos en el trabajo afectan el clima organizacional y deterioran el compromiso de los empleados. Entre ellos los comportamientos abusivos de baja intensidad son los más difíciles de detectar, pues se manifiestan de modo sutil y subjetivo, a través de sucesivas interacciones entre los acto- res involucrados. La literatura organizacional ofrece múltiples constructos cuyas definiciones y alcances se superponen entre sí y dificultan su adecuado tratamiento. Basado en una revisión de la literatura empírica, este trabajo analiza 14 constructos diferentes referidos como comportamientos abusivos de baja intensidad, con el objetivo de identificar aquellas dimensiones comunes que los caracterizan y exa- minar los factores del contexto organizacional que facilitan su ocurrencia y propagación. Esta revisión concluye presentando sus implicancias prácticas.
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